Frequently Asked Questions

All orders are processed within 2–3 business days. You'll receive an email notification once your order has been shipped. Please note that processing times may be longer during holidays or high-demand periods.

Standard shipping takes 5–10 business days after processing, depending on your location. Purchasing multiple items may result in batch delivery. Delays may occur due to weather, peak seasons, or other unforeseen events.

Yes. Free shipping is included with every order.

Yes. We offer worldwide shipping.

Once your order ships, you'll receive a tracking number via email. You can use it to follow your package on the carrier's website.

Contact us within 7 days. We'll work with the shipping carrier to investigate and do our best to resolve the issue. Also, please double-check that the shipping address you provided was correct.

iwobbl creates custom crystal bracelets designed around personal intentions, meaningful stones, and individual style. Each bracelet begins with a design you create and is then carefully assembled for you.

Our bracelets are made with natural crystal beads and carefully selected finishing details. Because crystals are natural materials, subtle variations in color, pattern, and texture are part of what makes each bracelet unique.

Use our bracelet designer to choose your stones, arrange the beads, and preview your design. Once you are happy with it, you can save the design and continue to checkout.

Each bracelet is prepared with bow-printed tissue, a personalized card, and protective outer packaging, making it easy to give as a meaningful gift.

You have 30 days after receiving your item to request a return through our contact page. Items must be unused, with tags, and in original packaging. Please note: we do not offer refunds for wrong size, color, or change of mind. If your item arrived damaged or defective, contact us with a photo within 10 days and we'll send a replacement or refund at no cost. Return shipping is the customer's responsibility.

Because every piece is made to order, we're unable to exchange it for a different design once your order is placed — so we recommend double-checking your choice at checkout. If your item arrives damaged or defective, we'll gladly make it right; just contact us within 10 days.

Your bracelet will be assembled from the design you save. Natural crystal beads may vary slightly in color, pattern, clarity, and texture, so the finished piece may not look identical to the digital preview.

Remove your bracelet before showering, swimming, exercising, or applying lotions and perfumes. Wipe it gently with a soft, dry cloth and store it separately from harder jewelry to help protect the beads and elastic.